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HWC problem with relay server on a IIS

valter_oliveira
Active Contributor
0 Kudos

Hello all.

Inside entreprise network, we are able to use HWC apps, connecting to our SUP server (in mobile devices, using SUP server IP, port 5001 and FARM 0, URL suffix /tm/?cid=%cid&).

We are now trying to expand the use of the apps outside the organization network, and for that we are using an IIS 7.5 server in DMZ area.

We installed the relay server components, and in SCC, using quick configure option, we configured a relay server, and 2 RSOE, which are running.

Accesing the relay url from outside "http://<myrelayserverhost>/ias_relay_server/client/rs_client.dll gives the follwing success message

Relay Server xx.x.x.xxxx

    • Host: <myrelayserverhost>
    • Service start: Tue Jul 10 17:21:26 2012 (UTC)
    • Status capture time: Thu Jul 12 11:58:36 2012 (UTC)
    • Status refresh interval: 15 sec
    • Relay server documentation

Overall availability: Full


In SUP side, reading the RSOE log, i can see

"I. 2012-07-12 11:30:38. <OEMaster> Successfully connected to backend server: localhost:2480

I. 2012-07-12 11:30:38. <UpChannel-0000> Successfully connected to relay server: xxxxxxx:80

I. 2012-07-12 11:30:38. <DnChannel-0000> Successfully connected to relay server: xxxxxxx:80

However, when we try to change mobiledevice HWC parameter we have the communication error.

The parameters are:

Server name: <myrelayserverhost>

Port:80

Farm ID: <farm name> wich is <server name>.msg

URL Suffix: /ias_relay_server/client/rs_client.dll

Can anyone help?

Regards,

VDO

Accepted Solutions (1)

Accepted Solutions (1)

Former Member
0 Kudos

It seems that you have entered wrong FarmID..

It should be something like SERVERNAME.MBSFARM

You can check it out in the SCC under server configuration --> Outbound Enabler--> Unwired server farm...

And you dont need to give the url suffix .. This will be generated automatically when you start connecting..

Reward points if helpful.

valter_oliveira
Active Contributor
0 Kudos

Hi Raja,

No, the Farm ID entered in devide is equal to the one in server configuration --> Outbound Enabler--> Unwired server farm... which is <servername>.msg

The farms <servername>.msg (MBS) and <servername>.rep (RBS) where automatically created by quick configure optiion.

It's a 2.1.3 system.

Regards,

VDO

valter_oliveira
Active Contributor
0 Kudos

Solved!!

As you said, if the url suffix is not filled, the system will generate it automatically. However, the default site that was created was not "ias_relay_server" but "sybase". So, in this case, I had to specify it.

Before your post, I was entering suffix: "/sybase/client/rs_client.dll" and "/sybase/client/rs_client.dll/<farm_id>", and allways got an error.

After reading your post I deleted the suffix and it generated one. Changing "ias_relay_server" by "sybas" it became "/sybase/client/rs_client.dll/<farm_id>/tm"

The "/tm" was the missing part.

Regards,

VDO

Answers (0)