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Former Member
Jul 12, 2012 at 05:20 AM

Appointment locked even in the display mode

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Hi Experts,

I need your help to resolve the following issue I have been facing.

Whenever I open any appointment and then click on edit and then click back without editing and saving it, then It looks that the appointment is in display mode but still I can see a lock entry in SM12.

Any idea how can we deal with it?

Another thing which I have now noticed is, when I open an appointment(in display mode only) from the home page of CRM(under My Appointments Today), there is no lock entry in SM12. However when I go to calendar and open the same appointment from there(again in display mode only) I see a lock entry in SM12.

Any inputs to deal with this as well please?

We have a batch job running every one minute which updated the apointments in CRM. Due to above issue, batch job finds the appointment locked and does not update it.

Ideally I shoud not be able to see the lock entry in SM12 unless the appointment is in edit mode.. right?

We have enhanced only BT126H_APPT/ApptOVViewset of component BT126H_APPT. Only eh_onsave and eh_ondelete have been modified.

Thanks

Yogesh