Dynamic rooting is correctly working for only few user ids but is not working for most of the user ids. We are getting an error message - "Cannot find the root of your orgchart. The orgchart box may have been deleted or incorrectly specified, or no valid org structure can be found for the selected effective date. Please change the root of the chart or select another effective date".
The issue is not related to authorization as we have assigned the correct roles & have even tested with SAP_ALL profile. But the issue still persists.
We are testing for one of the standard hierarchy of Nakisa.
All active employees are assigned to an valid Org unit
We are using the live connection
OrgChart General settings made --- Orgchart root value source = User record , = Org Unit ID (Org_Unit)
By assigning the static root Org unit the hierarchy view is working fine for all the user ids.
Even if we set the root org unit to the one to which our test account id (which is given an error) is assigned then also We can correctly see the occupied position in the chart that corresponds to the employee for whom the user account is assigned.
We have created few custom Nakisa roles in portal & have also role mapped it with custom Nakisa backend roles (which were copies of the standard roles as listed below)
Role
Std roles copied
Manager
Nakisa - Line Manager
Employee
Nakisa - Executive
Everyone
Nakisa - Role for Everyone
Note:-If we test the same scenarios using the standard Live_RFC build, all the scenarios for all the user ids are working fine. Also in the standard build copy we did not do any role mapping. But still single sign-on configuration is working.
The issue is coming for our custom build only.
The Warning messages we are getting in the log are:
WARN com.nakisa.Logger - Configuration merge warning: : Right configuration is null - Merge skipped!
WARN com.nakisa.Logger - ChartingProcessor : renderChart : Empty Struct passed to render chart for rendering
We were able to resolve this issue. It was mainly an data issue.
We had activated another language along with the English language & had set the other language as the default language. For our test data Org units, data was not maintained in the other language.
Once when we maintained the Org unit data in the other language (which was the default language in Nakisa) using PP02 transaction & tested the dynamic rooting was working correctly for all the different test scenarios.
Usually Nakisa would provide the same error for all users, rather than for some and not for others. Initially I would begin my investigation on the backend.
As per the forum rules, please provide the application version and cds.log for the working and not working logins.
I suggest you check the authorizatons of your role mapping user as this is what retrieves the user object. It might be that it cannot retrieve the org data for some orgunits and therefore the user object doesn't contain the orgunit ID.
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