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Excel 2010 crash with EPM add in

Jan 03, 2017 at 09:03 AM

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Currently we are using EPM SP25, Office 2010 64Bits and Windows 10 pro. Now that whenever we try to close Excel, it will prompt a message "excel is trying to recover your information and it will take several minutes", which followed by restarting the excel automatically. We have tried uninstall and reinstall office/EPM, but nothing changed. We tried disabling the EPM add in and this problem disappear, so I would think there is no problem with office. Could someone suggest a solution to fix? Thanks!

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Hi,

Could you try with upgrade to EPM ADD-IN Sp 26 and then check...

Regards,

JP

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