PO Output: email address on some PO's replaced by email address from previous PO.

[Former Member]

Hi,

Not sure if anyone else has noticed this issue or if we have an anomaly going on here. 

Our PO message configuration is basic, pretty straight SAP - meaning we don't have custom config other than the forms we use.  We send PO's via email (external send), fax or just print.  The issue we're seeing is that sometimes the email address when a PO gets to SOST differs from that in the Vendor Master.  If the PO is displayed in ME22N or ME23N the email address is correct compared to the Vendor Master.  If you view the record for the same PO in SOST it can be different.  No changes are made by the Procurement staff. 

We Release each PO before sending and the usual pattern for this problem is that 3 or more PO's are Released (bulk release) at the same time and the output is sent to SOST on Release.  In SOST the first 2 (or 3) PO's will contain the correct email addresses and then the rest (whether it's one more or a dozen more) will have the email address from 2nd PO.  Again, this isn't a consistent occurance and I can't duplicate it yet.

(Release ERP 7.2)

Any suggestions?

Bil

[former_member187965]

Hi Bil,

Is it happening for some particular vendors ?

It may happen that system is using old values because it is not able to validate email address from vendor master. I think, when in the loop, if system doesn't validate the mail address from vendor master, it picks email address from last possible value.

[Former Member]

It doesn't seem to care which Vendors it chooses to replace the email address in.  Additionally, sometimes it seems to go for a few days before it happens again.  We have examples where the email address field for the first SOST entry in the series is blank, the second has a valid one for the PO Vendor and then the rest all have the email address from the second Vendor.  There doesn't seem to be a pattern that we can see.  We figure it may be a buffer that isn't clearing properly but I'm not sure how to prove that out.

[former_member187965]

Hi Bil,

I searched SAP notes for this issue and found one note which is not completely but some relevant to this issue.

Go through this note may be useful for you to solve this issue,

Note 561593 - Sender of the message (fax and/or email) is wrong.

As per this note, The  person who have released the purchase document (ME28) will be considered  as the creator of this purchase document which is not correct.

As there is no fix pattern, it is difficult to find the root cause.

I think you should take the help of abaper and Debug the program for the recent case. During debugging you may find the reason of copying same email address to all PO.