Error during XI PCK 3.0 installation

[Former Member]

Hi,

I installed the WEB AS 6.40 prior to installing XI PCK 3.0.

The WebAS 6.4 seems to work pretty well but when I try to install the XI PCK 3.0 I get the following error message:

FSL-00001 System call failed. Error 32 (The process cannot access the file because it is being used by another process.

) in execution of system call 'RegLoadKey' with parameter (HKEY_USERS, S-1-5-21-97400744-3277439761-1653462319-1118, C:\Documents and Settings\j2eadm.P77363\ntuser.dat), line (645) in file (synxccuren.cpp).

I don't know why the file is locked and I really would like to know if someone has already made the same experience.

Any help is greatly appreciated.

Thanks,

Frank

[Former Member]

Hi Frank,

You can try and reboot the server before patching it it clears any locks, cause all security settings where ok when I looked.

This helped me progress the upgrade to SP13P1

Regards,

Jasper

[Former Member]

Hi Frank,

You can try right click the file and there will be a tab called 'Security'. In that tab, you will find 'SYSTEM' in the list. Remove the checked 'Deny's. I experienced this is set when some process locks some files while execution.

Best of luck!

Regards,

Felix