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Former Member
Jul 09, 2012 at 12:44 PM

Automatically adding calls in Call list


Dear all.

Could anyone provide help in some basic problem. I want create new calls in call list due some statuses in sales order. For this issue i wanted to use SAP standart action profile CL_TM_CLM_INTERACTION . I have assigned it to my transaction. Then i filled mapping between call statuses and transaction statuses. After changing of transaction status action processing sucessefull but nothing happening. My questions are:

1. How can i create call list with business transaction information in call?

2. What additional customizing should i make for sucessefull call creation and status exchange due action?

Any help will be appreciated.

Regards, EL