Could anyone provide help in some basic problem. I want create new calls in call list due some statuses in sales order. For this issue i wanted to use SAP standart action profile CL_TM_CLM_INTERACTION . I have assigned it to my transaction. Then i filled mapping between call statuses and transaction statuses. After changing of transaction status action processing sucessefull but nothing happening. My questions are:
1. How can i create call list with business transaction information in call?
2. What additional customizing should i make for sucessefull call creation and status exchange due action?
Any help will be appreciated.