I have and issue regarding the dynamic assignment of agent to tasks under FORK. The scenario is:
Task have to be assigned to three persons at the same time (Like Group). Action from any one person must complete the task and also it must be taken from other recipients.
So I used the Fork (3 of 1) . The Agent Assignment is Dynamic using EXPRESSION Variable Name (&VAR1&). But when these steps get activated, they are not assigned to the agents name set in the variables.
Even when I assigned form Administration (SWIA) to the actual agents , they get removed from their PORTAL INBOX.
Please provide solution to the above issue.
Thanks in advance