Skip to Content

Solution Manager Incident Management - Send message to SAP -> Unknow User

Hi, Experts.

I have a very interesting error message when I want to forward the ticket to SAP.

The error message: Unknown user

I configured the AISUSER table like this:

Line 1 : MyuserSAPuser – MyCompany Cust num. – My S user

Line 2: MyuserSAPuser – Customer Cust num – Customer S user - I hope this line would be used by sending procedure.

The customer’s S user is valid and has permissions to create message.

I have no idea what would be the problem.

Regards,

Add comment
10|10000 characters needed characters exceeded

  • Follow
  • Get RSS Feed

1 Answer

  • author's profile photo
    Former Member
    Jul 05, 2012 at 11:25 AM

    Hi,

    you have to fill the table AISUSER with the system user that is

    related to the REPORTED-BY business partner in your message.

    Run transaction code AISUSER.

    regards, Javier

    Add comment
    10|10000 characters needed characters exceeded