Skip to Content

Default values for an Incident

Dear all,

I'm looking for a possibility to set default values in a new incident for the following fields:

- Impact

- Urgency

- Priority

I already know that I can propose a Priority using a combination of impact and urgency, but I can not find any customizing entry, which sets the default when I'm creating an incident with the CRM_UI in Solution Manager 7.1.

Any ideas? :-)

Regards,
Andreas

Add a comment
10|10000 characters needed characters exceeded

Assigned Tags

Related questions

2 Answers

  • Best Answer
    author's profile photo Former Member
    Former Member
    Posted on Jul 09, 2012 at 10:38 AM

    Hello Andreas,

    You can check i SPRO transaction code 'Define transaction code' than check your transaction code and click o 'Assigment of Business...'. Check 'Business Activity' and double click on Customizing header. Than you can set default priority:

    BR,

    SAPFan


    prio.jpg (35.2 kB)
    Add a comment
    10|10000 characters needed characters exceeded

  • author's profile photo Former Member
    Former Member
    Posted on Jul 06, 2012 at 08:27 AM

    Hi Andreas,

    this is not possible by customizing as far as i know.

    If you have some knowledge in CRM development:

    You can do this in the GET_* Method of the corresponding attribute.

    Hope this helps,

    Christoph

    Add a comment
    10|10000 characters needed characters exceeded

Before answering

You should only submit an answer when you are proposing a solution to the poster's problem. If you want the poster to clarify the question or provide more information, please leave a comment instead, requesting additional details. When answering, please include specifics, such as step-by-step instructions, context for the solution, and links to useful resources. Also, please make sure that you answer complies with our Rules of Engagement.
You must be Logged in to submit an answer.

Up to 10 attachments (including images) can be used with a maximum of 1.0 MB each and 10.5 MB total.