Problem with sapstartsrv using SUM on double instance

[Former Member]

Dears,

I'm approaching the upgrade of a dual stack instance, Abap+Java, based on Basis 640, on linux RH platform

The SUM is stopping me at the very beginning asking for the credentials at os level for the user sidadm.

Despite we provide the correct data, the SUM does not go ahead.

Under the SUM/sdt/log into a log file a find this:

...

Jul 4, 2012 4:38:00 PM [Error ]: Execution of the specified command Stop is not allowed for the instance with number 0 on host myhost.

Jul 4, 2012 4:38:00 PM [Error ]: HTTP transport error: java.net.ConnectException: Connection refused

Jul 4, 2012 4:41:23 PM [Info  ]: Connecting to the instance with address http://myhost:50013 using the SAPControl web service API.

Jul 4, 2012 4:41:24 PM [Info  ]: Setting the credentials for user snhadm and a password.

Jul 4, 2012 4:41:24 PM [Info  ]: Setting the service timeout to 300 s.

Jul 4, 2012 4:41:24 PM [Error ]: Execution of the specified command Stop is not allowed for the instance with number 0 on host myhost.

Jul 4, 2012 4:41:24 PM [Error ]: HTTP transport error: java.net.ConnectException: Connection refused

..

After some investigation I come out the SUM it's trying to call the sapstartsrv service, but it can't work because this service is not installed at all.

I read some note, 1656036, 877795, 1600846,...and a lot of threads, but I'm not able to find out a definitive solution.

Now the sapstartsrv starts manually, but the SUM give me a new error  like :

Execution of the specified command Stop is not allowed for the instance with number 1 on host myhost

So now the error occurs on the SCS instance.

Why the SUM is looking for the sapstartsrv on a system 640 where it's not available as default ?!

Any advise how to go ahead ?

regards

[former_member189725]

This is a typical behavior of SUM to ask for <sid>adm password is normal as the the web service sapstartsrv requires OS authentication to stop/start SAP instances of a system. Hence you need to have sapstartsrv webservice process configured and running for each of the instance of the system  . The is by default installed as of NW 7.0.

But for 640 release as well , sapstartsrv webservice is required for SUM to proceed.

Please check this note

Note 1656036 - SUM functionality for checking sapstartsrv patch level

Also check the notes mentioned in the above note.

For Linux/UNIX systems based on SAP NetWeaver 2004 (Web AS 6.40) also apply:

• SAP Note 995116 - Backward porting of sapstartsrv for earlier releases
• SAP Note 823941 - SAP start service on Unix platforms

Regards

Ratnajit

[former_member328114]

Looks like pretty old thread..But I had the same issue, while upgrading Solman 7.1 SP3 to SP7 on Windows HA system. Issue is resolved after upgrading the kernel to the latest level which was 720 EXt 300, mainly problem was with sapstartsrv version.

Thanks,

Srini.

[sunny_pahuja2]

Hi,

SUM tool use sapcontrol to perform activities for which it required <sid>adm password. Same is mentioned in the SAP note 1600846. Have you tried providing <sid>adm password ?

Thanks

Sunny