How to customize the recent Items in CRM_UI??

[shailendra_jain4]

Hi All,

I have a requirement to customize the CRM_UI interface of Incident Management.

Currently the recent items field shows the incidents which the logged-in user has viewed recently.

But I want the most recent Incidents created in SOLMAN system inturn to be displayed here.

Please help me with the issue.

Thanks and Regards,

Shailendra

[Former Member · Accepted solution]

Hi Shailendra,

The component for recent list items is CRM_BSP_RECOBJ - view CRM_BSP_RECOBJ/RecentObjects.

There are many attributes and methods you need to redefine to populate them with the data you need from other system. Play around with them.

Regards,

Nithish

[shailendra_jain4 · Accepted solution]

Thanks a lot. I'll try out your suggestions.

[Former Member · Accepted solution]

Hi Shail,

Just go through this:

There are customizing tables for controlling the description which  is displayed for a particular object in the recent items list.

The SAP-delivery customizing table is CRMC_REC_OBJ_A, the corresponding customer customizing table is

CRMC_REC_OBJ_AC which overrules the

entries made in the SAP table. In these tables attribute paths are maintained for different object types which determine

the description in the recent items.
You can set up different attribute paths for different UI object types (but with the same object name).

For example,  the following screen shot shows how to show description of Task instead of  ID.

It is also possible to show both id and description by maintaining two attribute paths.

What to do when you get error "Dynamic navigation of object is not supported"

when you hit  on Recent items link

This could mean that there is missing customizing entry for OP for component.

Check the following:

1. Navigate to SPRO and follow path

Customer Relationship Management -> UI Framework -> Technical Role Definition --> Define Navigation Bar Profile.

2. Select relevant  Nav Bar Profile  say "SLS-PRO"

3. Double click on "Define Generic OP Mapping" in the Dialog Structure

4. Now go in edit mode and  Check if there is an entry for the object type you are trying to navigate.

5. If there is no entry, Maintain  the following values. ( example is for Mail form )
Object Type     : PML_MAILFORM
Object Action : B Display
Select radio button : Use target Id
By default this should be selected)
Target Id : TPMLFRM_ED
Highlighted Link ID : MKT-MF-SR

5. In addition if you want to set a default value for the number of Recent items for all users refer to wiki

This might help you.

Kind regards,

Vishal

[shailendra_jain4 · Accepted solution]

Hi Vishal,

I don't think the table which you mentioned will be of help as the data i.e. the most recent SOLMAN incidents would be dynamic..