How to insert a state to play a message asking for a client ID and stores this data into a variable, after that I need to validated these data via web services on SAP CRM and returns to BCM to forwards the call to agents with the data in CAD to identified the partner (screen pop-up).
On SAP BCM 6.0 we had the state "GET DIGITS", but on BCM 7 it has no more.
I am using IVR on SAP BCM 7.0 SP3.
Does anybody know how to do?
Any help will be appreciated.
Thanks and Regards,