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Former Member
Jul 02, 2012 at 03:21 PM

Message creation for Key User within CRM_UI

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Hello!

We are trying to create an Incident message from CRM_UI for the key users.

The appropriate business role is SOLMANREQU and appropriate transaction type is ZMIN (Copy of SMIN of VAR).

The following errors are coming up:

Item 10: No item category could be determined.

Item 10: Conversion factors are invalid

We already assigned to the product investigation the service product SRVP via tcode ncommpr01.

Then we defined item categorization Determination for the transaction type ZMIN --> SRVP

Also we activated a categorization schema for the copied transaction type ZMIN.

Any idea which customizing we miss here?