Problem viewing Dashboards on EdgeServer

[Former Member]

I have built a dashboard that gets its data using the query browser. We have built up a universe with tables of data to build used by the dashboard.

When I put the dashboards .swf file on our Edge Server I can view it with no problems. When my colleague tries to view it she gets the following error:

We have tried changing the Crossdomain.xml file.

Any ideas?

thanks

SPierog

[vinay_mhaske]

Hi Steve,

Did you get a chance to test steps mentioned in my previous post? Do let me know your results.

Also, if above forum post by me have helped you or answered your questions, please mark it as either helpful or answered.

Thank you.

-Vinay

[vinay_mhaske]

Hi Steve,

The error #2170 is displayed because of Adobe Flash Security restrictions. For this we need to place updated crossdomain.xml file in the ROOT directory of Tomcat server and make settings under Adobe Global Security Settings Panel.

Could you please check following things?

1. Ask your colleague to go to following link, Select Global Security Settings Panel on the left hand side, select Always Allow and close the browser window.

http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager04.html

2. Verify if the crossdomain.xml file is updated and is accessible through following url:

http://<WebApplicationServerName:PortNumber>/crossdomain.xml

Here are the contents of the updated crossdomain.xml file:

<?xml version="1.0" ?>

  <!DOCTYPE cross-domain-policy SYSTEM "http://www.macromedia.com/xml/dtds/cross-domain-policy.dtd">

  <cross-domain-policy>

  <site-control permitted-cross-domain-policies="all"/>

  <allow-http-request-headers-from domain="*" headers="*" secure="false" />

  <allow-access-from domain="*" secure="false" />

  </cross-domain-policy>

3. Make sure name of file is crossdomain.xml (Name is case sensitive).

4. Make sure your colleague is using same sever name and port number in InfoView url as that of yours.

5. Verify if the sever name and port number used in the InfoView url by your colleague is same as the sever name and port number used in the QaaWS/BIWS/Web Service/Live Office Web Service url in the dashboard under Data Manager.

Hope this helps! Let me know in case of any questions.

Thank you.

-Vinay

[Former Member]

Could you please paste this query in http://scn.sap.com/community/bi-dashboards , community for dashboardfs. It will help you to find the answer quickly..

Also, let me know if you are using the fully qualified URL i.e. Servername. Domain/...8080..... OR just Domain/...:8080

Try using the complete path and let me know if this helps.

Sujit.