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Jun 28, 2012 at 05:24 PM

BO4 - Error message viewing Crystal Reports via BI launchpad

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Hi,

Can refresh Crystal Reports using Crystal Reports for Enterprise fine but if try refresh these via BI launchpad get message

The viewer could not process an event failed to execute query ....conversion from UTF8 to charset failed....Error Code CRWEB0000019

Running BO4 SP4 (2 Windows servers 1 running Tomact, 1 the other BOE components) against Oracle 11.2.0.1 datasource.

Web Intelligence report queries run fine.

Any ideas?

Thanks