SAP CRM ERMS - How to test inbound processing ?

[Former Member]

Hi,

I have requirement to send e-mail when any complaints comes into Outlook. I have configured the ERMS settings.

But i dont know how test wheather the inbound prossing working or not ?

Thanks,

Vimal

[former_member200925]

Hi Vimal,

You can use the transaction "CRM_ERMS_LOGGING".

For the transaction above you will need to make the follow steps:

You will need to check the work-item number in the transaction SWI1

You will need to check the Document mail in the table SOOD (concatenate of fields “OBJTP”, “OBJYR” and “OBJNO”).

Regards Balieiro.

[Former Member]

Hi Vimal,

Not very clear on the requirement but you can always cross check if you have done the SCOT settings properly and have define the services under the service Manager profile with proper invoke order .

Did you able to receive the e-mail into SAP system . Check this with the SOIN t-code . If yes then your first hurdle is through and then do check if the automatic workflow customizing has been done properly.

There are lot of threads available for this . Please search a little bit more !.

Let me know if you need any further help !

[Former Member]

Hi Anupam,

I have set up the e-mail id xyz@companyname.com for sap user, if any mail sent to xyz@companyname.com i have to receive the SAP inbox (Business workplace)

How to do it ? need any configuration settings ?

Thanks,

Vimal

[Former Member]

Hi Vimal,

check out this link http://www.scribd.com/doc/12753028/Scot

and Moreover first check with your IT team if the below has been done :

• E-mail Id needs to be created at MS Exchange server . The e-mail id xyz@companyname.com will be the one which will be hosted on internet.

• Create a Contact for xyz@companyname.com .

• User ID needs to be created in SU01 with Type as Service and e-mail ID with the qualified domain xyz@<domain-name>. (BASIS TEAM).

I strongly recommend you to search the forum a little more. You will make it.

Regards Anupam.