I need to configure the Service desk in new installed solution manager server 7.0 EHP1.
The follwing are the support pack components exising in the solman.
Now I need to configure the Service desk in solution manager server 7.0 EHP1.
1.Could please someone provide the Step by step Service desk configution guide for Solution manager server 7.0 EHP1 version.
2. What is the difference between Incident management and Service desk?.
Thanks & regards