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Former Member

Error after FP3 installation: getting universe

Hello experts,

yesterday we installed the new features of FP3 through the installation of Service Pack 4. Today we want to create a dashboard based on a BEx Query.

But when I try to connect to a query via Query-Browser I receive the following error instantly:

"Failed to connect to BI Platform. If this error keep occuring then refer to SAP Note 1668437 for troubleshooting."

I tried to solve it with the help of the SAP Note (27.12.2011) but the error seems to be different. The URL  SI_ACCESS_URL was resolved in the browser instantly without any problems...

Do you have any ideas?

Thanks and regards,

Markus

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5 Answers

  • Best Answer
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    Former Member
    Nov 12, 2014 at 11:45 PM

    Good day Markus, try this.

    Open your HOSTS file an add the information of the server including: IP_ADDRESS, SERVER_NAME and COMPLETE_DOMAIN for exampe:

    10.1.1.172   myboserver    myboserver.com.mx

    That worked for me.

    Regards

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  • Jun 25, 2012 at 01:52 PM

    Hi,

    Are you 100% sure the new features were activated?  (after installing the SP04 'patch', you have to go back and 'modify' the base install, tick/activate the new features)

    Are all your dashboarding processing servers up and running?

    regards,

    H

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  • Nov 21, 2014 at 06:49 AM

    Hi Everyone,

    I faced this same issue today and was able to resolve following two basic steps:

    1) Checked CMC for FQDN, followed by check on the hosts file found in path "C:\Windows\System32\drivers\etc". I had removed the ID and used the correct name there. Also please ensure concurrence between the entries in host file and CMC -> Applications -> Web Service Name.

    2) I checked the privacy and content policies on the Internet Options of Internet Explorer [Main Browser used for portal activities], I had reset them to a lower security level than current with pop-ups allowed from this portal and other content and trust level activities. After adjusting them I was able to successfully re-login and goto my dashboards.

    Regards,

    Abhishek Sharma

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    Former Member
    Jul 24, 2012 at 06:40 PM

    Hi gurus, are there a solution for this problem? We are facing de same issue in Dashboards 4.0 SP04, when trying to get connections data from BO Platform, through VPN connection. Access to CMC works fine, and we can publish solutions to platform.

    Of course, Dashboards works fine in local network. Note 1668437 doesn´t aply, since browser resolve SI_ACCESS_URL without problems.

    In local HOST file, we´ve assigned IP to fully qualified name of the server.

    Thanks in advance.

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    Former Member
    Jul 31, 2012 at 04:19 PM

    We are facing the same Issue, when I am trying to add Query, the error: "Failed to connect to the BI Platform. If this error keeps occurring then refer to SAP Note 1668437" for troubleshooting".

    Those anyone solved this problem?

    The SAP Note is not the solution, servers are running, new feature are setup, BICs connection are working perfect in Web Intelligence, hostnames are OK.

    Best Regard,

    Jhonathan PImienta G.

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    • Former Member Former Member

      Hi,

      I Applied Dashboard Designer 4.0 SP06 Patch 11 (the newest release), still having the same error message;

      "Failed to connect to the BI platform. If this error keeps occurring then refer to SAP Note 1668437 for troubleshooting"