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Sold-to, ship-to, sold-to in software transaction with reseller

Please forgive this question if it seems very basic, but unfortunately I can't seem to get an acceptable answer.

I am not an SAP business analyst or developer, but need to support a project where the company is using a different CRM/SFA solution to interface with SAP. Quotes will be created in the SFA application and submitted to SAP to generate the order (and invoices).

The company sells a SaaS offering. Resellers are used to primarily in international markets (they will often provide value added offerings and implementation services). The question that has come up is how should the reseller & end user customer (customer purchasing from the reseller) be represented on the order in SAP?

It is clear that the reseller would be the bill-to party. It also seems appropriate that the end user customer would be the ship-to party (since it is a SaaS offering and the licenses are "delivered" directly to the customer). However, which organization would be the sold-to party? The reseller or the end user customer?

Again, apologize if this seems like a silly question. We need to know so we can properly "package" the web services callout from the SFA application.

Thank you,


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1 Answer

  • Posted on Jun 25, 2012 at 06:19 AM
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    • End User / Customer will be Sold to Party.

      Sold to Party and ship to Party can be same.

      Is reseller paying you for your products/ services ? If not than Same customer can also be the Payer and Bill to Party .

      Generally speaking :--

      Sold to Party :-- Who places order

      Ship to Party : -- Who receives the ordered goods / services.

      Bill to Party : -- Who receives the invoice

      Payer : -- Who make payments to you .

      One customer can be all four .

      Hope this helps.