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Printer issue

Dear Experts,

I am facing a strange printer issue. User A in printer 1 is printing notification from CIC0 Tcode and instead of 1 copy it is printing 10 copies.

I searched scn & found that in SPAD Tcode in output attributes tab we can change the option to send only 1 copy request for printing.

I maintained it.

Now again the same user if he tries to print he still has same issue. But a different user logs into same desktop & tries after maintaining this setting

& finds that only 1 copy is printed correctly.

If we print in a different printer using User A account its printing only 1 copy.

If I give a test print page for checking printer settings from windows its printing only 1 copy.

I believe since we do not normally configure printer settings for every user the above option should work fine for User A.

Kindly share your valuable inputs.


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4 Answers

  • Posted on Jun 22, 2012 at 05:23 AM

    Whenever we try to print, SAP gives a popup to provide Printer and further details.

    On that screen we have a option to give number of copies to print. Check if for that user if that value is set to 10.

    If you are not getting the popup for the user, then remove the default printer set for that user using menu System-> Own data and try again

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  • Posted on Jun 22, 2012 at 05:32 AM

    Dear Harshad,

    Thanks a lot for your reply.

    Currently we are not getting popup for the user. No of copies is picked automatically.

    I will try the option suggested by you & keep you posted.

    I believe if we delete the default printer user has to enter the no of copies manually each time. It will be fine to test it once for checking where exactly the issue is.

    But users will not accept to enter no of copies each time on screen.

    Kindly let me know if its possible to set the no of copies in SAP.


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  • author's profile photo Former Member
    Former Member
    Posted on Jun 22, 2012 at 06:21 AM

    Hi ,

    Check spool settings in SP01.

    Go to printer settings and check number of copies given over there.



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    • Dear Arun,

      Thanks a lot for your reply. Sorry for delay in response. I observe that after printing there is no entry in SP01 and its empty. Is there some option which has to be enabled for the entry to be available in SP01 or is it because that after giving print since it instantly prints in the printer the entry does not appear in SP01.

      Kindly help me in this regard.


  • Posted on Jun 22, 2012 at 06:28 AM


    If all settings are checked, please look into the print program if you have customized it.



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    • Hi Aspire,

      I think the issue is with the Customizing settings or Driver program for that particular User or terminal from which print out has been issued.

      To ensure that , please put break-point in driver program at OUTPUT_OPTIONS-TDCOPIES and c heck what values are getting populated and how.

      This will give you idea why 10 copies are getting printed for a User profile on particular printer.

      You can also check below thread:

      Best Regards,


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