Using Crystal Reports 2008 SP 4 with Windows XP and Office 2010

[Former Member]

Dear all,

one of our customers is using CR 2008 SP 4 Runtime with Win XP. After upgrading to Office 2010 from 2007 they experience a problem when exporting to MS Word from a CR preview page.

Is there anybody out there who had the same problem? I was going to recreate this system state in our company tomorrow, but was wondering whether I could get some hints?

Thank you all for your time!

Regards

Kai

[Former Member · Accepted solution]

Unfortunately, due to illness, i never got around to checking the actual problem before today.

The situation is now showing as follows:

All reports can be viewed correctly in the CR Preview.

Once the user tries to export the Preview _of some reports_ to "Microsoft Word (97-2003)" - either with "Application" or "File" as a target, our application stops working with this information being shown by the error reporting window:

AppName - AppVer - AppStamp <provided correctly by our software>

ModName: crpe32.dll ModVer: 12.0.0.683 ModStamp:47c8b7b6

fDebug: 0 Offset: 002b63f7

Dev Languages used are C#.NET and CA Visual Objects, I currently don't know the SDK, but VO calls the CR Runtime.

Anybody had similar experiences?

[former_member11696 · Accepted solution]

Hi Kai,

The version of crpe32.dll is the original release. Subject line says you have SP 4 but somewhere it's still loading the original runtime, definietely why your app has stopped working.

Search for crpe32.dll and figure out why it's there and delete/rename the folder or FDISK ( just kiding ) your HD and start over.

Do not manually distribute our runtime, must use the Redist Packages to deploy.

Don

[former_member11696]

Hello,

Did you write the application? If so what SDK and Dev language are you using? I'll move your post to the SDK forum.

CR 2008 is a 32 bit app and runtime, if they installed 64 bit Office you may run into problems. Can't say, you never gave details on what their problem is?

Don