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Using Crystal Reports 2008 SP 4 with Windows XP and Office 2010

Dear all,

one of our customers is using CR 2008 SP 4 Runtime with Win XP. After upgrading to Office 2010 from 2007 they experience a problem when exporting to MS Word from a CR preview page.

Is there anybody out there who had the same problem? I was going to recreate this system state in our company tomorrow, but was wondering whether I could get some hints?

Thank you all for your time!



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    author's profile photo Former Member
    Former Member
    Posted on Jul 05, 2012 at 11:57 AM

    Unfortunately, due to illness, i never got around to checking the actual problem before today.

    The situation is now showing as follows:

    All reports can be viewed correctly in the CR Preview.

    Once the user tries to export the Preview _of some reports_ to "Microsoft Word (97-2003)" - either with "Application" or "File" as a target, our application stops working with this information being shown by the error reporting window:

    AppName - AppVer - AppStamp <provided correctly by our software>

    ModName: crpe32.dll ModVer: ModStamp:47c8b7b6

    fDebug: 0 Offset: 002b63f7

    Dev Languages used are C#.NET and CA Visual Objects, I currently don't know the SDK, but VO calls the CR Runtime.

    Anybody had similar experiences?

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    • Hi Kai,

      The version of crpe32.dll is the original release. Subject line says you have SP 4 but somewhere it's still loading the original runtime, definietely why your app has stopped working.

      Search for crpe32.dll and figure out why it's there and delete/rename the folder or FDISK ( just kiding ) your HD and start over.

      Do not manually distribute our runtime, must use the Redist Packages to deploy.


  • Posted on Jun 22, 2012 at 09:52 PM


    Did you write the application? If so what SDK and Dev language are you using? I'll move your post to the SDK forum.

    CR 2008 is a 32 bit app and runtime, if they installed 64 bit Office you may run into problems. Can't say, you never gave details on what their problem is?


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