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How to change the status in 'crmd_order' automatically?

Hi,

I need to change the ticket status from "customer action" to "Confirmed" automatically.

Note: There is no range defined for "customer action" to "Confirmed".

T-Code:"Crmd_order"

Thanks&Regards,

Mahendran.N

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1 Answer

  • Posted on Jun 14, 2012 at 06:47 AM

    Hi

    There are various ways to achieve it

    CRM_SOCM_SERVICE_REPORT which is used for changing the status of tickets cn be used in a background job

    or you can schedule an action which triggers on customer action and change it to confirmed.

    Hope it answer

    Regards

    Prakhar

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