Alerts not triggering to Service Manager

[Former Member]

Hello Gurus,

I have configured the Z Alert Category under People Centric CRM service with subscription authorisation as 'SAP_BC_ALM_ADMIN'.

In the action profile i have selected Partner Determination for action with Partner function as ZSRVMAN service Manager.

The problem is that alert is only triggering to BP's with desired role irrespective of who is maintained as Service Manager in the service order.

Can you let me know how to trigger the alert only to service manager partner function ? This is critical for my project, any help would be appreciated.

Thanks in advance !

Regards,

Abhishek

[former_member200342 · Accepted solution]

Hi,

To what kind of BP role is the action working? I think the service manager have to be defined as an employee in the system. Check the partner function category of the partner function ZSRVMAN.

Defining an action which is partner dependent and maintaining a valid Email id in the BP master should resolve the issue.

Regards,

PP

[Former Member · Accepted solution]

Thanks Prajit for the reply.

The Partner function category maintained is 'Employee' for ZSRVMAN but still no success. In the UI at in the Scheduled Actions assignment block i can see the setermination log and it says 'No suitable partner has been determined. No partner exists with role ZSRVMAN' although in the transaction in parties involved i can see the Partner Function as ZSRVMAN.

[former_member200342 · Accepted solution]

Hi,

What kind of transaction are you working with?

You can try assigning some other partner function in the action to check if the action definition is really working..

Regards,

PP

[Former Member · Accepted solution]

Hi PP,

I am working on service order. I tried assigning different partner function 'Employee Responsible' but the thing is alerts are only getting triggered to users with the role - Assigned in subscription Authorization.

[Former Member · Accepted solution]

Hi Sandhir!

Did you resolve your problem ?

With regards,

PP

[Former Member]

Hi Abhishek,

I am also facing the same issue.

Kindly provide me solution, how did you achieve it ?

Thanks & Regards,

A.Lakshith Rao