Actually, I want to know where can I get the agent who reserved a workitem. In fact, using the MF SWW_WI_HEADER_READ or the view v_wi_head, I can get the result expected. However, the result is not correct in all cases. For example I know that an item is reserved by an agent but when I use one of the two methods above, the value of the agent is empty.
I think that the 2 ways work only for the parked items but I'm not sure of that 😀
Can you please help me to solve this issue?
Many thanks in advance.