Skip to Content
author's profile photo Former Member
Former Member

Problem with automatically Copying data from Activity to Interaction Record

Hello All,

There is a standard process of Copy Control to copy the data from Interaction Record to activity but now my client requirment is to copy the data from Activity to Interaction Record.

In Detail - when user select the activity from Agent inbox and clicks on Edit button then IR gets created in background then at that moment i need to copy the Notes & Description from Activity to IR. Even we can check if can copy it when user clicks on END button after edit the activity.

can anyone let me know how can we copy this data? i tried with copy control but couldn't work.

should i write some code? if yes then where i can write?


Add a comment
10|10000 characters needed characters exceeded

Related questions

1 Answer

  • Best Answer
    Posted on Jun 14, 2012 at 08:55 AM


    You can write a custom copy routine and assign it in the copy control settings of the transaction type.

    This routine will be called when an IR is triggered from the Activity.

    In case you want to update the IR when the user clicks on END button then you hace to implement a ORDER_SAVE badi in the activity where you can use the ORDER_MAINTAIN badi to write the changes to the IR by reading the follow up document.



    Add a comment
    10|10000 characters needed characters exceeded

Before answering

You should only submit an answer when you are proposing a solution to the poster's problem. If you want the poster to clarify the question or provide more information, please leave a comment instead, requesting additional details. When answering, please include specifics, such as step-by-step instructions, context for the solution, and links to useful resources. Also, please make sure that you answer complies with our Rules of Engagement.
You must be Logged in to submit an answer.

Up to 10 attachments (including images) can be used with a maximum of 1.0 MB each and 10.5 MB total.