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Problem with automatically Copying data from Activity to Interaction Record

Hello All,

There is a standard process of Copy Control to copy the data from Interaction Record to activity but now my client requirment is to copy the data from Activity to Interaction Record.

In Detail - when user select the activity from Agent inbox and clicks on Edit button then IR gets created in background then at that moment i need to copy the Notes & Description from Activity to IR. Even we can check if can copy it when user clicks on END button after edit the activity.

can anyone let me know how can we copy this data? i tried with copy control but couldn't work.

should i write some code? if yes then where i can write?

Regards

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  • Best Answer
    Posted on Jun 14, 2012 at 08:55 AM

    Hi,

    You can write a custom copy routine and assign it in the copy control settings of the transaction type.

    This routine will be called when an IR is triggered from the Activity.

    In case you want to update the IR when the user clicks on END button then you hace to implement a ORDER_SAVE badi in the activity where you can use the ORDER_MAINTAIN badi to write the changes to the IR by reading the follow up document.

    Regards,

    PP

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