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author's profile photo Former Member
Former Member

How do I reset the password used for AD authentication?

Product: Crystal Server 2008.

I've had to reset the password for the account used for A/D authentication.

After a restart of the Server Intelligence Agent and WWW Publishing Service from the CCM console, I'm now receiving this message when I try to log on to the CMC:

The Active Directory Authentication plugin failed to verify the administration credentials for the user "". Please enter the user name as DomainName\UserName or UserName@DNS_DomainName, then try again.

There are no options to proceed past the error.

I have only one kind authentication allowed for the CMC: Enterprise, yet it still seems to be trying to do A/D authentication under the hood.

How to I change the password that the plug is using without the CMC?


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  • author's profile photo Former Member
    Former Member
    Posted on Jun 11, 2012 at 07:46 PM

    Additional info: I have not changed the service account password.

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    • Former Member Graham Sturmy

      No go with trying to remove rows from cms_aliases6. I removed the records for ObjectId=12, one at a time, each time stopping them and restarting the CMS server.

      Will proceed to opening a case, but if anyone has any other thoughts, please join in !

      Many thanks, Graham


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