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Customer Contract Service Items in Service Requests

I have created a one year Customer Contract for 360 hours of ByD consulting (Fixed Price Without Actuals Service) and setup an invoicing schedule for 30 hours/month. When I create a Service Request for the Customer, I open the Contract Items selector and nothing appears in the list. What am I missing here?

The contract:

The contract item:

The invoicing schedule:

The service request, with no contract items available:

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1 Answer

  • Posted on Jun 11, 2012 at 07:23 AM

    Hi Judson,

    in Service Requests you only can reffer to Contract items of type entitlement.

    Process could be:

    You have a contract with an entitlement for 24x7 support hotline (invoice schedule monthly) and a Time and Material service position for Field Service (incoiced when needed).

    Create Service Request and reffer to contract item (entitlement).

    Create Service Confirmations (if needed) on time and material contract item.

    Best regards,


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    • Former Member

      A couple of things:

      1) I heard back from SAP and they are saying only Materials can be referenced in Service Request contract items. I will test both Material and Entitlement today.

      2) Our contracts are for a specified level of consulting hours per month. We invoice monthly and would only deviate from the conract price if we go over the contracted monthly hours.

      I'm still trying to model #2 as a best practice. Also it's unfortunate that services (especialy project based services) can't be referenced in a service request, because these are essentially all the same item, and therefore the profit analysis by product will be a challenge.

      Thanks for the respnse!

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