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Former Member

Not able to open attachment from SRM Portal from shopping cart application

Dear Expert

I am unable to download the attachment from SRM 7.0 based shopping cart application from SRM Portal. When I hold the ctrl key while clicking the attachment it gets opened.

Without pressing the ctrl key, the window gets opened and closed immediately without opening the document.

I am using the IE 8. Most of the users are facing the same issue. Pop up blockers are turned off.

Kindly let me know, what settings that I need to maintain in this regarding.

Is it related to the IE issue or something else?

Note: All SRM related documents are stored in the content server.

Kind Regards,


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    Former Member
    Jun 08, 2012 at 02:46 PM

    Hello Hariprasath,

    Please refer note # 1343768 WD ABAP: Opening Office Files in external windows fails and do the setup in Browser as mentioned.

    That should solve your issue.

    Thank you


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