on 06-05-2012 5:49 AM
Hi SolMan 7.1 experts,
Can anyone provide directions on how to (1) add a next text item in the Text Assigment block in an Incident [/SMINZMIN] or Problem [SMPR/ZMPR] e.g. 'Root Cause Description'; (2) Enable this text item to carry forward from Incident through to RFC/NC etc.
As shown below, we have currently been able to delete items from the standard list in Incidents in 7.1 but are not able to add items as indicated above.
Also, how can a heading e.g. Solution, that appears in Incident [SMPR/ZMPR] be made to appear in related follow-on transactions like RFC [SMCR/ZMCR]?
All help appreciated and will be acknowledged
Thanls.
Darryl
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