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author's profile photo Former Member
Former Member

Solution Manager 7.1: Issue creating new text item in Text Assignment Block

Hi SolMan 7.1 experts,

Can anyone provide directions on how to (1) add a next text item in the Text Assigment block in an Incident [/SMINZMIN] or Problem [SMPR/ZMPR] e.g. 'Root Cause Description'; (2) Enable this text item to carry forward from Incident through to RFC/NC etc.

As shown below, we have currently been able to delete items from the standard list in Incidents in 7.1 but are not able to add items as indicated above.

Also, how can a heading e.g. Solution, that appears in Incident [SMPR/ZMPR] be made to appear in related follow-on transactions like RFC [SMCR/ZMCR]?

All help appreciated and will be acknowledged

Thanls.

Darryl

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    author's profile photo Former Member
    Former Member
    Posted on Jun 05, 2012 at 08:41 AM

    Hello Darryl,

    for text types please process the following IMG activities for your transaction type profiles:

    For text copy control, please perform this step:

    Example:

    Hope this helps,

    Christoph


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