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Different options for attaching files of CRM.

Hi!

I'm looking for the best technology that allows to storage CRM documents. (The informations generated by CRM)

Does anybody knows if I could use KM (Knowledge Management) to do this?

I have doubts, because I think KM could be problematic in a future due to migrations and the concept that KM isn't intended for massive storage .

Also, I was wondering if I could use KM in a external server? (Standalone SAP Portal)

On the other hand I'm thinking about using of SAP Content Server.

What's the better option in your opinion? KM or SAP content server?

Thanks a lot!

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1 Answer

  • Best Answer
    Posted on Jun 06, 2012 at 09:56 AM

    Hi Victoria,

    KM is basically intended for organizing unstructured information which comes from different sources and is in different forms.

    KM offers several functionalities which you will not be available on the content server like versioning,approval,subscription,life-time,better search(if TREX is used) etc.

    For more see:

    http://help.sap.com/saphelp_nw73/helpdata/en/4a/5c004250995a6ae10000000a42189b/frameset.htm

    You are partially right that there is a limitation on the amount of storage in KM repositories for performance reasons.

    But you can create Web repositories, File System repositories and WebDAV repositories in KM where the content is stored in the web server,file server or WebDAV server but it can be accessed through KM.

    For more see:

    http://help.sap.com/saphelp_nw73/helpdata/en/e3/923227b24e11d5993800508b6b8b11/frameset.htm

    However, you will not be able to use all of the services offered by KM in these repositories.

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