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Not able to trigger warranty at Product Level

Hello All,

I have maintained warranty assignment under transaction code commpr01, however now when I am creating my service order and entering my product in the Web Ui screen under product id the warranty id is not getting triggered is there any configuration which I need to maintain further.

Kind Regards


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    author's profile photo Former Member
    Former Member
    Posted on Jun 05, 2012 at 05:30 PM

    Hello Atul,

    Can you attach 2 screens - One showing how you have maintained the warranty at product level in commpr01 and the second one showing Web ui screen where you are entering this product in service order?



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  • Posted on Jun 04, 2012 at 01:28 PM


    You have to assign a warranty check profile to the service order transaction type under service business transaction --->customizing header in order to determine the warranty.

    Making this settings will determine a valid warranty in the service order.



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