Crystal Reports Crash in Windows 7

[lisa_heath]

Hello,

I was able to run my Crystal Reports just yesterday on my desktop, which has a Windows 7 OS.  Today, when I try and open Crystal Reports, I get this error:

Problem signature:

  Problem Event Name:    BEX

  Application Name:    crw32.exe

  Application Version:    11.0.0.1282

  Application Timestamp:    422d5c77

  Fault Module Name:    StackHash_1fc1

  Fault Module Version:    0.0.0.0

  Fault Module Timestamp:    00000000

  Exception Offset:    7ef2fbfc

  Exception Code:    c0000005

  Exception Data:    00000008

  OS Version:    6.1.7601.2.1.0.256.48

  Locale ID:    1033

  Additional Information 1:    1fc1

  Additional Information 2:    1fc163a1c57ae45571bce37d539b233f

  Additional Information 3:    2f92

  Additional Information 4:    2f92817e9e63d4100e2aa48e72910a78

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If the online privacy statement is not available, please read our privacy statement offline:

  C:\windows\system32\en-US\erofflps.txt

Could someone give me recommendations on how to resolve this issue?  I am stunned, as it was working just yesterday.

Thank you,

Lisa

[former_member11696]

Hello,

CR XI R1 is not supported on Windows 7. Download CR XI R2 ( for free ) and use your XI keycode to install it and test again.

http://downloads.businessobjects.com/akdlm/crystalreports/crxir2_sp4_full_bld_0-20008684.exe
http://downloads.businessobjects.com/akdlm/crystalreports/CRYSTALREPORTS06_0-20008684.EXE

Install both before running Crystal Reports and then it should work fine for you.

Don