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Former Member

Service desk message error: Document is being distributed - changes are not possible

Dear Team,

I am getting error

Document is being distributed - changes are not possible when trying to edit service desk message.

After searching I got some solutions but not able to solve my error.

I got the result of report :

Program CRM_CHECK_DISTRIBUTION_STATUS

List of Read-only Documents that could be Unlocked

5000000013            Dist PROC PRT                            31.05.2012 11:21:23 SOLMAN_ADMIN

5000000014            Dist PROC PRT                            31.05.2012 10:51:52 SOLMAN_ADMIN

5000000019            Dist PROC PRT                            31.05.2012 17:46:46 100044

But some one has deleted the Ques from SMQ2. Not how could I process this.

My new tickets are also changed once only i.e. status new to Approval req. then it can be edited for other fields but  all status profiles seen inactive.

While if I set it from New to in process or other status it allowed to edit.

I had issue with Status Approval required & this is happen because of Queues deleted for some messages which are in status of Approval req.

Please suggest how to resolve this.

Regards,

Darshan

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2 Answers

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    Former Member
    Jun 01, 2012 at 09:08 AM

    Hi Darshan,

    You need to goto SE16 --> CRM_JESTĀ  and Deactivate distribution status(I1054). Then it will be working fine.

    You will need to go in debugging mode to change status.

    Thanks

    regards

    Vikram jain

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    • Former Member Former Member

      Hello Darshan

      I have exactly the same problem.

      Is there any solution that you could share.

      Thanks in advance.

      Best regards

      Jorge Luis Marquez

  • Jun 01, 2012 at 09:53 AM

    Hi Darshan,

    Have you tried this

    http://scn.sap.com/thread/806244

    Thanks,

    Jansi

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