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Issue/Top Issue - status not displaying

Hi, all.  Running Solman 7.1 sp4, having some "issues" with Issues.   If we create a new issue as Draft, it will show that status and will also show an Open status - however no other status will display on the ISsues or Top Issues WebUI - the field remains stubbornly empty.  We also can't change the status to closed (or anyother status) from those screens, but have to go to Solman_issue_mgmt to get that done.

Seems we're missing some configuration or step somewhere, having difficulty figuring out what tho.

Ideas/pointers?

Thanks!

Bernie

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3 Answers

  • Best Answer
    Oct 26, 2012 at 07:29 PM

    OSS note  1739078, fixed the issue.

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  • Jun 08, 2012 at 08:20 AM

    Issue Management comes out of the box. Currently, configuration is not supported and reflected in UIs.

    Expected status values are:  "new", "in process", "draft", "completed"

    Application component for customer messages: SV-SMG-ISM

    Transaction solman_issue_mgmt has been replaced by the functionality integrated in the work center (SAP Engagemenent and Serivce Delivery, Top Issues / Issues  / Tasks).

    The transaction is "maintenance mode", no further enhancements are planned.

    Ruediger

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  • Jun 01, 2012 at 04:03 AM

    Hi,

    check the status profile on tcode crmbs02, s there lower and higer status set with different number?

    and also check s there any restrictions you made using roles and authorisation?

    Thanks

    Jansi

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