Skip to Content

I am unable to see 'create a copy' and 'recording' icons on my screen personas 3.0 screen.

Hi Experts,

As asked above I am unable to see 'create a copy' and 'recording' icons on my screen personas 3.0 screen.

Could you please suggest me is there anything that I need to do to bring those tools?

Thanks & Regards

Saurabh

Add comment
10|10000 characters needed characters exceeded

  • Get RSS Feed

2 Answers

  • Dec 30, 2016 at 02:07 AM

    The usual question... is your Personas environment fully up-to-date? All notes according to the master note implemented, all green lights for all notes in the Notes Checker?

    Oh, and the obvious thing... do you have /PERSONAS/EDITOR_ROLE or /PERSONAS/ADMIN_ROLE?

    Add comment
    10|10000 characters needed characters exceeded

  • Dec 30, 2016 at 12:51 PM

    Hello Tamas,

    Thanks for helping me with the pointers. It would be more helpful if you could provide the the checklists to check as per note (note number please? or a note checker?)

    I will check it all and come back here with my results.

    Best Regards

    Saurabh Tiwari

    Add comment
    10|10000 characters needed characters exceeded

    • Depending on which Personas 3.0 support package your system is on, the master note you'd have to check is 2295995 for SP03 and 2376426 for SP04.

      As for the Notes Checker, you can find it in transaction /PERSONAS/ADMIN, Health Check. Use the button 'Notes Checker'. You must have access to transaction SNOTE for this. Attach the health check snapshot (accessible from the same screen) after running the Notes Checker, this will tell all information about your environment.