CRM Mobile Sales 2.0.0 - Windows 7 Desktop Connection Error

[Former Member]

Hi All.

We have been trying to set up the client application on Windows 7 to get it connected to SUP 2.1. ESD #2.

We have succesfully deployed the ESDMA into SUP server and every step of the configuration has been completed, as well as the user application registration.

But, as we try to stablish the connection from the windows client, we get the following error message : "Network connection not detected. Make sure you are connected to the network. Click OK to continue". And then it exits...

So, we we know we do have a network connection, and all services in SUP are up and running. There are no log files on the local file system nor the server.

Does anyone have any ideas?

Thank you.

David

[Former Member · Accepted solution]

same error occured at me but i fixed it.

check proxy settings of your computer.

check user name - activation code

can you connect via iphone, ipad ?

do not enter any application name, domain name on sup user registration.

[Former Member]

Hi Bilen.

Problem solved!.

It was the proxy settings. I disabled the proxy configuration on IE and then it worked!

Thank you

[Former Member]

great to hear that can you please mark the answer as "correct answer" 😧

thank you.

[former_member745479]

Hi David,

Check what have you mentioned in SUP settings.. If there is incorrect information, it throws this error.

Regards,

Viju