VAR Service Desk

[Vivek_Hegde]

Hello Experts

I have configured VAR Service Desk in 7.1 SP04.

I am using standard txn type (SMIV) and have not done any Z* customization yet.

Now when i am trying to process the ticket as 1st level support in ITSM, i  see that "Send to SAP"
status is missing. I am seeing only below 4 status..

Could anyone tell me why "Send to SAP" is missing?

Regards
Vivek

[Former Member]

Hi, Vivek.

As SAPFan already told you - this status is set automatically.

If you are using transaction type SMIV and action profile SMIV_VAR you can see action defenition that changes the status - SMIV_VAR_SEND_SAP

[Former Member]

Hello Vivek,

Also try to check "SAPcollaboration"  block at CRM UI (see enclosed). If you go through this wizard and send message to sap status should be automatically set to 'Send to SAP'.

BR,

SAPFan

[Former Member]

Hello!

Try to change the status of the message from "new" into "In Process".

Then you should have more status possibilities...