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Cancellation of Service Confirmation - status


In current business scenario we are using there are cases in which business wants to cancel Service Confirmation, which has billable item.
The status profile is adjusted in that way that we have one user status called "Cancelled".
Service Confirmation is in initial status "Open".

The question is - what will be the best approach to do it in SAP standard way.

First - We assigned business transaction "CANC" in status profile.
That's not good and here is why:
this document says "Data is transferred to SAP ECC when an order or confirmation is set to "Completed"."

This means - when we set status "Cancelled" - system status is set to "Completed" and as a result of it debit memo request will be created in ERP system. And thats exactly what we want to avoid.

There is another document which describes the status :
This document says that Cancelled Internally and Billing Cancelled can be set if:
"Documents that have not yet been distributed
The document is canceled in SAP CRM to prevent it from being distributed."

The problem is that I do not see any business transaction (like CANC) which will do it.
I can create own one, but the question is if this will be the right approach.
We want to have Service Confirmation closed, but we do not want to have DMR.
Any ideas?

Please notice that this cancellation process is different that in the case, in which some documents were created in ERP.

Another question I have is: why creation of Service Confirmation in status OPEN triggers replication to ERP? It should not, since this is only draft and the replication should happen once everything was done (syatus "Completed").

Best regards

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1 Answer

  • Aug 09, 2017 at 01:55 AM

    Hello Rafał,

    You have done very detailed analysis and investigation. You need to do some custom logic to suit your scenario.

    I think all I can do is to provide you below note which helps you control the replication of service transactions in various way..

    772267 - CRM Service: How to prohibit data transfer

    If you have any further question please let me know.



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