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Former Member

Sending Mitigating Control Reminders - Alerts and Notifications

Hi All,

This query relates to notifications and alerts in ARA 10.

Our objective is set up notifications so that control monitors receive reminder messages to their SAP inboxes on a periodic basis.

We have completed the following steps:

-          Run actions sync job

-          Created mitigating controls with owners and monitors assigned

-          Populated the “reports” tab with a transaction code, assigned a frequency of 1 and a control monitor

-          Assigned mitigating controls to access risks identified

-          Run the generated alerts job (with the “send notifications” option ticked)

Via the "Access Alerts-Mitigating Control" report, I can see that alerts have been generated for the mitigating controls. However, no notifications emails were sent to the control monitors inbox.

Are there any additional steps that I need take in order to send notifications? 

Does the control monitor need to have run the report action tcode in order to trigger the frequency countdown?

We’re running GRC 10 with support pack 8.

Any help would be much appreciated!

Regards,

Maeve

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3 Answers

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    Former Member
    May 24, 2012 at 08:50 AM

    Hi Maeve,

    The control monitor will receive e-mail only when something is changed within the mitigating control. For eg: you have changed the risk or added or rmeoved some risk from the mitigating control.

    Regarding the functionality of "report" which is maintained in reports tab of mitigating control, the e-mail is sent to the approver if control monitor does not run that report at the frequency mentioned.

    I hope this clarifies the functionality.

    Best regards,

    Smriti

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    • Former Member Kesava M

      Kesava,

      Thanks for your reply.

      I would like to hear about the complete mitigation control monitor procedure.

      Hope that somebody would help us :-)

      Regards,

      Faisal

  • May 24, 2012 at 02:31 PM

    Hi Maeve

    Smriti is referring to the Mitigation Control Change workflow rather than the alerts notification.

    If I understand you correctly, you are referring to the reminder notification from the ARA alerts rather than the actual change of mitigating control master data.

    Have you checked the configuration for SAPCONNECT in transaction SCOT? Is it set up to send email notifications from your GRC system?

    If not, configure this. If it is, check Transaction SOST to see if the notification is waiting to be sent?

    Does the monitor have an email address assigned in the user master record which can be sent to?

    It should just send the notification on the back of the alert generation report if the mitigating control report has not been executed within the number of days set.

    Simon

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    • Former Member

      Hi Simon,

      Thanks for your response. 

      We're not trying to send external emails - we want the notifications to be displayed in the SAP Work Inbox for a user.

      Thanks,

      Maeve

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    Former Member
    May 25, 2012 at 03:18 AM

    Hi Maeve,

    Check the thread:

    http://scn.sap.com/thread/3165695

    Regards,

    Ajesh.

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