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Former Member
May 22, 2012 at 09:11 AM

Closing Related Incidents automatically when Problem is closed

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Dear SAP Experts,

When a Problem is resolved, i.e. root cause determined, solution provided and status set to 'Confirmed', can the related Incidents [i.e. locked to the Problem] be automatically confirmed also ? Same is showed in SAP Standard slides but i am struggling to find the place as how this can be achieved. Please advice.

Thanks.

SM