Closing Related Incidents automatically when Problem is closed

[Former Member]

Dear SAP Experts,

When a Problem is resolved, i.e. root cause determined, solution provided and status set to 'Confirmed', can the related Incidents [i.e. locked to the Problem] be automatically confirmed also ? Same is showed in SAP Standard slides but i am struggling to find the place as how this can be achieved. Please advice.

Thanks.

SM

[Former Member]

Hi Suchit,

How are you?

have you checked this,

http://help.sap.com/saphelp_sm71_sp01/helpdata/en/76/1815e805b549158589a28645a20d89/content.htm

But here also it clearly saying, there is no check of automatic dependcy. (On caution)

Can you share the SAP slides where it saying about auto status change.

also refer the same discussion few days before  http://scn.sap.com/thread/3175151

Thanks,

Jansi

[Former Member]

Hello Jansi,

I am doing Good. Hope you are enjoying there and doing well.

Please refer to the Incident Management Overview Slide available in RKT (Slide 33) which states the same

Thanks.

Suchit

[Former Member]

Hi,

Just lock the Incident ticket on proble message, it is not closing the incident ticet by automatic?

chk out this demo,

https://websmp110.sap-ag.de/~sapidb/011000358700000478972011E/index.htm

Check out  and update.

Thanks

Jansi

[Former Member]

Hello,

This doesnot solve or give an idea as how this can be achieved. Does anyone knows how to do this configuration / setting please.

Thanks.

Suchit

[dmitry_udot3]

In problem action profile you can find a standard action definition "SMPR_UPDATE_INCIDENT" (Update Dependent Incicidents)

If you used standard start condition (Start Condition System Status = Solution Delivered, Resolved)

system triggers this action

This action unlocking related incidents, moving they to "Proposed solution" status, attaching SAP Nots, documents, and KAs from this Problem. Also it should copying the "Solution" texts but in my it does't copy it....

[Former Member]

Hi, Dmitry. When i try launch the action SMPR_UPDATE_INCIDENT manually, the system status of Action = Error. "The system can't perform the action". How do you think why? And why is possible to execute this action if status "Confirmed". I suggest that system can process if status = Proposed Solution, User Action or Confirmed.

[Former Member]

Hi all,

I am also looking for the exact solution (Problem Management should update its related incidents.. but thats not the case for even for standard SAP scenario).

Hope someone can share how this is done.

This is the default for SMPR_UPDATE_INCIDENT/ ZMPR_UPDATE_INCIDENT:-

&CRM Master request.StatusTable& CE I1383

or

&CRM Master request.System Status& = I1005

or

&CRM Master request.System Status& = I1008

Can someone explain the above ?

By right it should be the below right ?

&CRM Service Request.User Status& E0029++++++++ or

&CRM Service Request.User Status& E0005++++++++

Thanks in advance

Shahul