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Error in charm 'Select a valid subject' while creating ticket in Direct correction

Hi experts,

            while creating a ZDIR(direct correction) ticket from SDCR(change request),when select the direction correction as the subject for ticket.

Its showing an error in ticket


Error details-Select a valid subject.

is there any problem in copy control ?

because while selecting SDHF(urgent correction) as subject its working fine.

Flow of ticket is

SLFN->SDCR->SDHF(urgent correction)

SLFN->SDCR->ZDIR(direct correction)

experts please help me to move forward.


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3 Answers

  • Best Answer
    May 22, 2012 at 07:27 AM

    hi,

    this can be fixed by copy control rules.

    have you properly defined the copy control rules, check under spro -> capablities -> change management -> change request management frame work-> copy control for transaction types -> define mapping rule for copy control

    there you enter SDCR->SDHF and SDCR->ZDIR please check

    Thanks

    Jansi

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    • Hi,

      I am not sure, it should work.

      can you copy SDCR to ZDCR, and define the copy control standard from SDCR -> SDHF to ZDCR -> ZDIR.

      Normally we do like this only.

      And go through the under spro -> capablities -> change management -> change request management frame work->make setting for change transaction type

      check copy control rule for ZDCR here too.

      Thanks,

      Jansi

  • May 22, 2012 at 05:44 AM

    Hi Jaya

    You might have missed out a table entry in config

    check this note

    Note 847487 - Customer-specific status schema and new status values

    Also refer to the attachment to this note which is more like guide explaining all the steps

    hope it resolves prb

    Regards

    Prakhar

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  • May 22, 2012 at 08:48 AM

    Hi Jaya

    ZDIR  is not SAP Supported

    you have to create ZDMJ for normal corre or ZDHF for urgent correction

    Regards

    Prakhar

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