Error in charm 'Select a valid subject' while creating ticket in Direct correction

[Former Member]

Hi experts,

            while creating a ZDIR(direct correction) ticket from SDCR(change request),when select the direction correction as the subject for ticket.

Its showing an error in ticket

Error details-Select a valid subject.

is there any problem in copy control ?

because while selecting SDHF(urgent correction) as subject its working fine.

Flow of ticket is

SLFN->SDCR->SDHF(urgent correction)

SLFN->SDCR->ZDIR(direct correction)

experts please help me to move forward.

[Former Member · Accepted solution]

hi,

this can be fixed by copy control rules.

have you properly defined the copy control rules, check under spro -> capablities -> change management -> change request management frame work-> copy control for transaction types -> define mapping rule for copy control

there you enter SDCR->SDHF and SDCR->ZDIR please check

Thanks

Jansi

[Former Member · Accepted solution]

Hi jansi,

       its already configured,Both SDCR->SDHF,SDCR->ZDIR is same in settings,

      Then why, only SDCR->ZDIR is not working?

        SDCR->SDHF is working fine.

        please experts help me to solve this issue.

[prakhar_saxena · Accepted solution]

If you are copying the  ZDIR from SDHF it must be ZDHF

Message was edited by: Prakhar Saxena

[Former Member · Accepted solution]

Hi,

I am not sure, it should work.

can you copy SDCR to ZDCR, and define the copy control standard from SDCR -> SDHF to ZDCR -> ZDIR.

Normally we do like this only.

And go through the under spro -> capablities -> change management -> change request management frame work->make setting for change transaction type

check copy control rule for ZDCR here too.

Thanks,

Jansi

[prakhar_saxena]

Hi Jaya

ZDIR  is not SAP Supported

you have to create ZDMJ for normal corre or ZDHF for urgent correction

Regards

Prakhar

[prakhar_saxena]

Hi Jaya

You might have missed out a table entry in config

check this note

Note 847487 - Customer-specific status schema and new status values

Also refer to the attachment to this note which is more like guide explaining all the steps

hope it resolves prb

Regards

Prakhar