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Extensive IBase modelling for Incident Management


We would like to use extensive IBase modelling for Incident Management according to sap note 1567003.

We found also short description about the procedure (see above):

If you wish to do more extensive IBase modelling, you can use the built-in functions of the CRM UI. For example, you can enable the Object/Project selection field in the CRM UI to allow access to Individual Objects (Iobjects) in the IBase. To do so, add the following field to your default incident configuration:


Has some one already realized this feature?

Where can we find the appropriate documentation?

Thank you!

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  • Best Answer
    Posted on Jun 03, 2012 at 03:00 PM

    Hi Alex,

    //BTREFOBJMAIN/PRODUCTID is the name of an available field in CRM UI.

    if you decide to use different product, you have to add this field in the main screen.

    if you have any doubt about how to customize the CRM_UI please let me know.



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