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Former Member

Not able to install business objects client


I am trying to install business objects client on windows7 64 bit operating, but i am unable to do so.

The error which i am getting is Runtime Error!

This application has requested the Runtime to terminate it in an unusual way.

Problem signature:

  Problem Event Name:          APPCRASH

  Application Name:          SetupEngine.exe

  Application Version:

  Application Timestamp:          4de9a492

  Fault Module Name:          MSVCR80.dll

  Fault Module Version:          8.0.50727.4940

  Fault Module Timestamp:          4ca2b271

  Exception Code:          40000015

  Exception Offset:          000046b4

  OS Version:          6.1.7601.

  Locale ID:          1033

  Additional Information 1:          4966

  Additional Information 2:          4966850f59044cafc722d326e53a9812

  Additional Information 3:          f4a9

  Additional Information 4:          f4a9f3e5f6a2cc6938b03bf92bfc46bc

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Help me out to solve this problem.



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2 Answers

  • Best Answer
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    Former Member
    May 21, 2012 at 07:46 AM

    It seems you are installing 4.0 Sp02 client tools.

    You can install it on windows 7 64 bit, and its supported.

    You can check if anyother applications are stopping this from install..

    please uninstal whatever is installed now, and then install it freshly.

    Please follow the steps to uninstall it completely from the machine.

    1) Go to "Control Pannel"

    2) Under Program and Features uninstall

    3) Select "SAP BusinessObjects BI Platform 4.0 SP2" and  uninstall

    4) Once completed Remove the "BusinessObjects" directory structure from file system

    5) Remove BusinessObjects folder from registry

          a) regedit

          b) Go to HKEY_LOCAL_MACHINE-->Software

          c) Right click on "SAP BusinessObjects" and delete

          d) Go to HKEY_LOCAL_MACHINE-->Software-->Wow6432Node

          e) Right click on "SAP BusinessObjects" and delete


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    • Former Member

      Also there might be issues while uninstalling because,

      The following manifest files were not created successfully during the installation:

      C:\Program Files (x86)\SAP BusinessObjects\InstallData\WorkingManifest.sqlite
      C:\Program Files (x86)\SAP BusinessObjects\InstallData\InstallManifest.sqlite

        to unsinstall you can:-

      1. Backup the manifest files (InstallManifest.sqlite and WorkingManifest.sqlite) located in the following directory C:\Program Files (x86)\SAP BusinessObjects\InstallData\ 
      2. Copy the working manifest files to C:\Program Files (x86)\SAP BusinessObjects\InstallData\ 
      3. Start the uninstallation again.
  • May 21, 2012 at 07:27 AM

    Hi Rajiv,

    Which BOXI version are you installing?

    BOXI 3.1 or BO 4.0?

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    • Hi Rajiv,

      Windows 7 is a client Operating System not a server.

      If you are installing BI4 client tools than it's ok.

      But if you are trying to install BI4 server, then you need to use win2003 or win2008 server and they have to be 64 bits version.