on 05-17-2012 12:50 PM
Dear Expert,
i am new in solution manger and my boss is asking to me to implement the charms and service desk and also telling me to provide the training of users about the service desk and charms.
So kindly provide me help .
Regards'
Shiv
Hi,
Additionally, if you are planning with SolMan 7.1 - check official CHARM Guide:
https://websmp206.sap-ag.de/~sapidb/011000358700001056012011E.PDF
Regards,
Srikishan
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Hi Shiv Mishra,
I remember when i implemented i have followed following links and it helped me lot to configure.
Hope following links will help you.
Change Request Management
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Service Desk
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Hi Shiv,
Following are standard roles provided by sap
SAP_CHANGEMAN_ADMIN | SAP Change Manager Administration Authorization |
SAP_CHANGEMAN_DEVELOPER | SAP Change Manager Developer |
SAP_CHANGEMAN_OPERATOR | SAP Change Manager IT Operator |
SAP_CHANGEMAN_PROJECTASSISTANT | SAP Change Manager Project Assistant |
SAP_CHANGEMAN_PROJECTLEAD | SAP Change Manager Project Lead |
SAP_CHANGEMGMT_ADMIN | |
SAP_CHANGEMGMT_CREATE | Role for Change Management Creator |
SAP_CHANGEMGMT_DISPLAY | Role for Change Management Display User |
SAP_CHANGEMGMT_PROCESS | Role for Change Management Processor |
User | Count |
---|---|
90 | |
10 | |
10 | |
10 | |
7 | |
7 | |
6 | |
5 | |
4 | |
3 |
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