Search Result fields

[Former Member]

Hi Everyone,

When we search for something in interaction centre, it shows us the display line item wise. How can i add a field or change a field that are displayed as search result. Also, how can i add fields to search criterea?

Thanks in advance.

[Former Member]

Do you want to add a new field which is not avilable till now? or do you want to add a field which is alerady avilable but not displaying?

In second case please use UI conffig tool and do it.

In First case you need to enahcne the structure of result and do bit od coding also

[Former Member]

Ok...i think in my situation the first case would be apt. I want to add another field in place of planned date in search result list. So i need to delete that "Planned date" field and then add "Actual date" field.

I have gone through some documents, but i am not clear about it. Can u tell me how do i find its structure and in which class do i code?

[Former Member]

If you can please post your application name i.e service tikcet search or complaint search etc...then i ll give you the structure name and calss name you need to modify.

[Former Member]

Hi Sivaram,

Well i can give you its component name and its view.

COMPONENT -  BT126S_APPT

VIEWNAME    -  BT126S_APPT/ApptSViewSet

This view doesnt show any configuration although there are 3-4 other views in this component which shows component when clicked on copy configuration. 

[Former Member]

Hi

I am not sure which is the right structure becuase you did not give me correct vview name.

BAsicall this component contains two search result views one is for BTQRACT and another BTQRACT_AC.

I will give you both structure names and field and check whethe ryou can able to configure it in UI.

Attribute Structure CRMST_QUERY_R_ACT_BTIL and Attribute Structure CRMST_QUERY_R_ACT_AC_BTIL

Once you added teh field next step is Enhacing the query class to retrive the data for thhis field and show it in UI.

please go through below link which gives you an idea on enhancing teh serach queries

http://scn.sap.com/message/13238868#13238868

[Former Member]

Hi Shahrukh,

  You can achieve this by using UI Configuration tool. Double click on your search view-> go to configuration tab of your view-> click on edit-> You will find two list(Available fields and Displayed fields) You select fields from available fields which you wanted to add to search criteria and click on right arrow button which is in middle and save your changes. This will makes other fields to be displayed in search criteria.

Same way you can do it for Result view too(Line item display)

Thanks & Regards

Gokul Ragunathan

[Former Member]

The field i want is not in available fields in the config part of its view.