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Former Member

iPad connectivity issue with SAP BO 4.0 SP2

Hi All

I am not able to connect my iPAD 2 to my organziations BI Platform . We have SAP BO Bi platfrom 4.0 SP2 installed. All the features and components of this platfrom are working fine . But when I try to connect my iPAD to it I get the error ' Connection to the server could not be established; try again or contact administrator ( MOB 06031)

I followed the following steps for installing the mobile server and connecting iPad to the BI platform

1. Stop Tomcat Web application server.

  1. 2. Copy the file, MobileBIService.war from one of the following SAP BusinessObject Enterprise locations,

as appropriate, to [Tomcat home directory]\webapps.

• For SAP BusinessObjects Enterprise 4.0 SP02: [Install directory]\Mobile 14\Client

• For SAP BusinessObjects Enterprise 3.1 SP04: [Install directory]\BusinessObjects Enterprise

  1. 12.0\java\applications


  1. MobileBIService.war is supported only on Tomcat.
  2. 3. Start Tomcat.

After this I get MobileBIService folder.

To configure the categories, perform the following steps:

  1. 1. Locate and edit the file, [Tomcat_Home]\webapps\MobileBIService\WEB-INF\
  2. 2. Add the required categories to the request sources (default or iPad) as shown below.
  3. default.personalCategory=Mobile


  1. ipad.corporateCategory=Mobile
  2. ipad.personalCategory=Mobile


  1. iphone.corporateCategory=Mobile
  2. iphone.personalCategory=Mobile

Now I go to my iPad and try to make a connection

I go to Settings-> connection on my Sap BI Mobile app on iPad

The connection details are as follows:

Name : I gave it any name.

Server URL : http://<servername>:8080/BOE/BI

CMS Name: <Server Name>:6400

Authentication: Enterprise

Username: My SAP BI 4.0 Username

Password: My SAP BI 4.0 Password.

After this I get ‘ Connection to the server could not be established ; try again or contact your administrator ( MOB 06031)’

What has to be done more to get my IPad connected to the organizations SAP BI Platform

Also I can see Mobile Server configuration wizard installed. Do I need to use this too to connect my iPad.



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3 Answers

  • Posted on May 10, 2012 at 05:59 PM

    Can you open safari on your ipad and navigate to http://<servername>:8080 ?

    What version of iPad app do you have?

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    • Former Member Former Member

      Hi Anshul,

      No licenses are required for any number of users. All licenses are based on the Business objects server licenses that you have.

      No seperate user licenses are required for any mobile devices.

      To access the BI server over the firewall or external network, you need to get in touch with your network administrator. As a proxy server might be used ( when connection is done from the internet ). the proxy server URL will be redirected internally to the BI server, which will process the request. The application server ( Tomcat ) should not be in the DMZ.

      To know more, go through the security guides available for download at

      Go through security guide for user data privacy.

      I have not yet used Afaria or SUP


      Atul B

      for any further queries please start a new chain..

  • author's profile photo Former Member
    Former Member
    Posted on Nov 21, 2012 at 11:15 AM


    We are using BO4 SP4 and configured the war files for Mobile access. I am able to access Explorer and able to see the Exploration Views.

    But when i access the BI Mobile - I created the connection and then it is showing the Welcome page - Welcome Administrator and i am not able to view any reports/documents.

    I tried with iPAD 2.

    Please help me if someone know the Idea to resolve this issue.

    Thanks & Regards


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    • Former Member

      Hi Satheesh,

      have you created categories inside CMC.

      Create a category called Mobile inside CMC

      put any webi report in the category

      now try to access BO mobile using ipad and see if you are able to see the reports.

      Also, would request you to take this to a new link, as different issues get mixed up


      Atul B

  • author's profile photo Former Member
    Former Member
    Posted on Mar 22, 2013 at 07:21 AM

    Hello All,

    It was a interested discussion, even I got the same error but rectified it by connecting it to the VPN.

    Try using VPN =ON or from within SAP network.

    Thank you

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