index management service is not running

[Former Member]

Hi,

Sorry that I'm posting again in this forum as I was not getting answers in Knowledge Mgt forum. Its kind of urgent.

Previously we have our trex server running fine and search was working fine. Today I found out that document search is not working. Then when i want to see the indexes created under Sys Admin>Sys Config>KM-->Index Admin, then i get a message "index management service is not running". Why am I getting this error.

I have seen the Trex Monitor and everything is green, but Name Server is disabled. Do I have to enable Name Server too.

Any clues or suggestion as why I'm not able to see indexes and getting message "index management service is not running"

Regards,

Maya

[Former Member]

Hey Maya,

Please try to go to:

System Administration -> Monitoring -> Knowledge Management -> Component Monitor -> Services -> scheduler.

If you have the error (at the right side):

"No CM system assigned to this task"

That's mean that you have more then one CM node and you need to assign a node to each task.

you can do that in:

first check that its enabled under:

System Administration -> System Configuration -> Knowledge Management -> Content Management -> Global Services -> Index Management Service (You need to be in advanced mode).

Then assigned the CM Node to each task at:

System Administration -> System Configuration -> Knowledge Management -> Content Management -> Global Services -> Scheduler Tasks -> Index Management Task Queue Reader.

That's it, I will glad to answer any future questions

Best Regards,

Natti Nachmias

ATAL - Basis Team.

[Former Member]

Hi Natti,

thanks for the response. I forgot to mention that we are on EP6SP2HF3 and trex6.0. Then Index management service is not started under System Administration -> Monitoring -> Knowledge Management -> Component Monitor -> Services--> IndexManagement(Startup failed).

Why is it not starting up. I have activated the service in configuration also. Previously everything was working fine, suddenly this has come up.

Thanks,

Maya

[Former Member]

Have you shutdown your Portal/TREX applications and rebooted the servers? Then restart, see if the service now starts.

Regards,

John