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May 10, 2012 at 01:30 PM

SRM shopping cart service request & service order

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Dear experts,

We are on SRM 7.02, in shopping cart screen I can see the options add item as service request & as service order.

When I select either of these options I can see the same popup screen.

Could some one explain me what is the difference between these two?

KInd regards,

krish